Na primeira camada, encontram-se os modelos de processos e na terceira camada, os processos operacionais de uma organização. Assim, um modelo que possibilite o desenvolvimento de um ambiente de modelagem de processos para simular e controlar o processo operacional de uma organização é proposto. Os modelos de processos são muito utilizados em sistemas automatizados em que dados de determinados equipamentos, como vazão e temperatura, por exemplo, são recuperados e tratados de forma automática. All course materials are freely available at As organizações cada vez mais necessitam de novas formas de agir, que permitam a elas se tornarem diferentes e, portanto, conseguirem uma vantagem competitiva em relação aos seus concorrentes. We report on evaluations, provide recommendations for teaching and point to implications for research. We present two variants of our course design, which we implemented and delivered at two European universities to students who had different levels of prior knowledge about business process management. Our course synthesizes concepts, methods, and theories from routine dynamics with traditional business process management education, to provide students with competences to not only design business processes but also recognize, explain, and react to process dynamics. Both streams of research study processes, dynamics, and change, but from different perspectives and with different methods and approaches.
We present a university course that systematically integrates knowledge from two streams of research that deal with dynamics: business process management and routine dynamics. Information systems students need to be prepared to understand and manage unfolding dynamics in businesses operating in a digital world.
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